Reference

What Our Legal Terms Mean for Your Account

Shuvowins operates under a framework designed to be clear about your rights, your data, and the limits of our service — especially for accounts based in Bangladesh.

Account eligibility by regionbKash, Nagad, Rocket policy contextData rights and retentionSupport contact for legal queriesLocal law compliance
Shuvowins What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account security and data handling are not afterthoughts — they are part of how we built the platform for Bangladesh's mobile-first environment. Payments linked to bKash, Nagad, and Rocket go through encrypted channels, and your account credentials are stored with hashing so plain passwords never sit in our database. You can request a copy of the data we hold on your account by contacting support through live chat or email.

Data Retention

We retain account and transaction data as required by our operating policy. You can request details of what we hold and ask for corrections via the support channels in your account settings.

Cookie Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings, though some account functions depend on session cookies to work correctly.

Account Security

Your account uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Who to Contact for Changes

Data correction requests and account access queries go to our support team via live chat or email. We aim to respond to formal data requests within the timeframe our policy sets out.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how a specific clause affects your account, or you want to request a data review or correction, our team handles those through the channels below. For account-specific legal queries tied to bKash, Nagad, or Rocket transactions, live chat gets you to a support agent who can pull your account record directly.

Team online

Live Chat

Available through your account dashboard. For legal or policy questions, mention your query type at the start so the agent can route it to the right team quickly.

Email Support

Send policy and data requests to our support address listed in your account settings. Include your registered mobile number for faster verification.

Account Help Centre

The help section in your account covers common policy questions, including how data is stored and how to request a correction or account review.

Common Questions About Our Legal Terms

These are the questions we hear most from Bangladesh accounts when it comes to policy, data, and eligibility. If yours is not here, reach us through live chat or the help section in your account.

Access depends on your local law and the eligible regions we support. We do not confirm legal status for any jurisdiction — check local regulations before opening an account.

Contact support via live chat or email with your registered mobile number. We will confirm what data we hold and send it through the channel you used to make the request.

Yes. Send a deletion request through email support or live chat. Certain transaction records may be retained as required by our operating policy, but we will explain what is kept and why.

Payment records for bKash, Nagad, and Rocket transactions are stored in your account wallet history. We retain these for the period set out in our policy and can share them on request.

Reach out via live chat or email and describe the specific clause and how it affects you. Our team will review it against current policy and come back with a clear answer.

Yes. When we update these terms, we publish the change and notify accounts via the contact method on file. Continued use of your account after that notice means you accept the update.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.