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How We Handle Your Information

We collect and protect the data needed to run your account, process deposits through bKash, Nagad and Rocket, and verify withdrawals. You control what we hold and can request changes or deletion anytime through the support paths below.

Account data encryptedWallet transactions loggedRequest data exportDelete account anytimeBangladesh privacy standards
Shuvowins How We Handle Your Information
SECURITY MEASURES

How We Protect Your Account and Payments

We encrypt every bKash, Nagad and Rocket transaction, store passwords as hashed values, and require OTP verification for withdrawals. Session tokens expire after inactivity. Bangladesh players can review their own data logs and request changes through the support paths above.

Payment Encryption

Every deposit and withdrawal through bKash, Nagad or Rocket is encrypted in transit using SSL. Transaction records are stored on secure servers with restricted access, and we never store your wallet PIN or password.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember language and display settings. Analytics cookies collect anonymised data on page views and feature usage. You can disable cookies in your browser.

Account Security

Passwords are hashed and never stored in plain text. Withdrawals require OTP confirmation sent to your registered mobile number. We log login attempts and flag suspicious activity, then notify you by SMS or email.

Data Retention

Active account data is retained as long as you use the platform. After a period of inactivity defined by Bangladesh regulation, records may be archived. You can request deletion anytime; some financial records may be kept for legal compliance.

CONTACT OPTIONS

Privacy Questions and Data Requests

If you want to review what data we hold, request a correction, or delete your account, reach us through the channels below. Each request is handled by our Bangladesh support team and answered within a few business days. For urgent account access issues, live chat is fastest.

Live Chat Open the chat widget in the bottom corner of any page. Privacy and data requests go to a specialist who can walk you through the process and confirm your identity before releasing information.
Email Support Send your request to the support address listed in the account settings. Include your registered mobile number and a brief description of what you need — data export, correction, or deletion.
Account Settings Log in and navigate to account settings to download your transaction history, update contact details, or submit a data deletion request directly from the dashboard without waiting for email replies.

Privacy Policy Answers

We collect your mobile number, email address, and identity verification documents when you register. Payment records from bKash, Nagad or Rocket transactions are stored to process deposits and withdrawals. Session data like IP address and device type help secure your account.

Yes. Log into account settings and request a data export, or contact support by email or live chat. We will provide a copy of your account details, transaction history, and session logs within a few business days.

Active account data is retained while you use the platform. After inactivity, records may be archived according to Bangladesh legal requirements. You can request deletion anytime, though some financial records may be kept for compliance purposes.

We do not sell or share your personal information for marketing. Payment processors handle bKash, Nagad and Rocket transactions under their own privacy terms. Anonymised analytics data may be shared with service providers to improve the platform.

Open account settings and submit a deletion request, or contact support by email or live chat. We will confirm your identity, close your account, and remove personal data within the timeframe required by Bangladesh law. Some records may be retained for legal compliance.

We use session cookies to keep you logged in, preference cookies for language and display settings, and analytics cookies for anonymised usage data. You can disable cookies in your browser settings, but some features like persistent login may not work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.